Privacy Policy

We collect information that you provide directly to us, including:

• Account information: Full name, email address, phone number, and password when you register.
• Profile data: Business name, license number, company details (for agents and companies).
• Property listings: Property details, photos, location information, and pricing that you submit.
• Communications: Messages and inquiries you send through the platform.
• Usage data: Pages visited, search queries, and interactions with property listings.
• Device information: IP address, browser type, and operating system.

We use the information we collect to:

• Create and manage your account
• Provide, operate, and improve our real estate services
• Connect buyers, renters, agents, and property owners
• Process property listings and manage approvals
• Send you service-related notifications and updates
• Respond to your inquiries and provide customer support
• Monitor platform activity and prevent fraudulent listings
• Comply with legal obligations

We may share your information in the following circumstances:

• With other users: Your contact information (name, phone, WhatsApp) is shared with parties who send inquiries about your property listings.
• Service providers: We may share data with trusted third-party services that help us operate our platform (hosting, analytics, email delivery).
• Legal requirements: We may disclose your information if required by law or to protect our rights and the safety of others.
• Business transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction.

We do not sell your personal information to third parties.

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences.

• Essential cookies: Required for the platform to function (authentication sessions).
• Analytics cookies: Help us understand how visitors interact with our site.
• Preference cookies: Remember your language and display preferences.

We implement industry-standard security measures to protect your personal data, including:

• Encrypted data transmission (HTTPS/TLS)
• Hashed and salted password storage
• JWT-based secure authentication with token refresh
• Role-based access control for sensitive operations
• Regular security audits and monitoring

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain data for legal compliance purposes.

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate or incomplete information through your account settings.
• Deletion: Request deletion of your account and personal data.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your personal data in certain circumstances.
• Withdrawal of consent: Withdraw consent for communications at any time.

To exercise these rights, contact us at info@baytawan.com.

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Baytawan is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Continued use of our platform after changes constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us: